Passionate employees for enthusiastic customers.
The Sales-Lentz Group is established in various sectors relating to mobility – national and international passenger transport.
This physical mobility plays an intimate role in the movement fundamental to people’s everyday life, their work and leisure time – in many sectors, it is this movement which allows us all to live and work.
Sales-Lentz’ ambition is, simply:
To be recognised as the leading operator in Luxembourg and the Grande Région for mobility and travel. The Sales-Lentz Group is in tune with the country’s needs and has the interest of its inhabitants at heart. In their day-to-day lives and when they travel, people are looking for efficiency and the joy of discovery as part of an uninterrupted everyday experience, full of emotion, both personal and shared.
Another spearhead of the company culture is social responsibility, through which we aim to contribute to sustainable development. This is a strategic policy anchored in the values of the company and the code of conduct, which is based on our principles.
We demand and encourage mutual respect among employees; teamwork is one of our key objectives. Personnel management in our company is based on confidence, motivation, encouragement and coaching. We believe that we are responsible for the development and proper training of all our employees, a principle that is founded on absolute equality and the appropriate placement of individuals with different skills to different sectors of work and with a salary based on performance. Internal and external communication is paramount for us. We prioritise employees when transmitting important information about their particular sector of activity or their company.
Customers are the heart and soul of our activities and concerns. We offer our customers timely, expert advice and good value for money. Our aim is to establish a long-term relationship with our customers. We listen to them carefully and deal with their comments and feedback with the utmost respect and seriousness. We fulfil the needs of our customers with highest level of quality possible.
Health and safety
During their journeys, we ensure the safety of our customers by providing vehicles with superior technical characteristics and an outstanding level of maintenance. Customers can also benefit owing to the services offered by our qualified and highly trained personnel. In every sector of our company, we advocate safety. This approach safeguards our customers and staff.
As a company, we are open to new ideas. These innovative ideas will be examined according to their potential benefits for our customers and, where applicable, will be adopted. We strive to be at the cutting edge of technological progress in all sectors. We want to understand our market and, to this end, carry out market surveys. We develop new solutions with our employees to resolve known issues. Our employees are encouraged to exchange ideas and views.
The company ensures that natural resources are not wasted. Within the bounds of our capability, we make use of alternative energy sources. Where possible, our fleet is designed to emit the lowest levels of harmful gases. We want our fleet to play a leading role in public-sector transportation. We are committed to protecting the environment. We inform our customers about the measures aimed at actively protecting the environment in the different sectors of activity and we encourage our employees and partners to implement these measures.
We are aware of our responsibility to integrate and safeguard existing jobs. Our main concern is to guarantee work. We contribute to the economic prosperity of the regions in which we are developing our activities. We actively participate in innovative projects. We respect human rights and avoid any form of discrimination based on race, religion, age or gender. We are aware of our pioneering role and aim to actively contribute to promoting more responsible, consensual and respectful tourism. We believe that every year it is our duty to support, in a dedicated manner, an aid project of our choice.
Management of the company
We are a trustworthy company with a stable, long-term management team. Under the General Managing Directors, we uphold professionalism, punctuality and efficiency. The management of our company is characterised by local decision makers.
We believe that our suppliers are our partners. We select our suppliers according to criteria such as quality and price, and we prioritise suppliers that uphold business principles which go hand-in-hand with our values. We include our suppliers in the planning process and encourage long-term relations. We settle our invoices according to the agreed deadlines and conditions.
We respect the physical and intellectual property of other market players. We reject any acquisition of commercial information by dishonest means and which is contrary to our ethical principles. We reject any questionable activity which may lead to a potential advantage with regard to the competition.
Yes we CARE !
Sales-Lentz Group is a socially responsible company. The company strategy is based on the following key pillars: local integration, dialogue with the parties involved, corporate social responsibility (CSR) and a concrete environmental approach.
In order to respond to this challenge at the same time as driving development of the group with the aim of continuous improvement and quality, Sales-Lentz Group has structured its CSR approach according to 3 sustainable development pillars: social and societal engagement, the environment and the economy.
The group has put tools and solutions into place which allow it to directly translate its engagement into tangible results, both on an ecological and social level. An example is
the Bilan Carbone® which has enabled an eco labelling system to be put in place (allowing every customer to know the carbon footprint of the service they use).
Continuous education for employees.
Partnership with ECPAT Luxembourg (association involved fight against sex tourism).
Partnership with SOS Children’s Village in Mersch.
Partnership with St Iosif Children’s House in Romania.
Support for various local cultural and sports associations.
Project support for hybrid buses allowing reduction of CO2 emissions by up to 40% and electric buses offering a zero emission service.